RETURNS

Given the unique and original nature of each work, returns and exchanges are not accepted except in the cases indicated below.

If your artwork arrives damaged in transit, you must notify us within 48 hours of receipt, attaching photographs of the damage and the packaging. Pepi Garachico will assess each case and offer an appropriate solution.

To process any claim, it is essential to present the proof of purchase.

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REFUNDS

Once we receive and review your claim, we will notify you by email whether the refund has been approved or denied. If approved, the refund will be issued via the same payment method used for the purchase within several business days.

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LATE OR UNRECEIVED REFUNDS

If you haven't received your refund, we recommend first checking your bank account and contacting your financial institution, as there may be some processing time. If you still haven't received your refund after these steps, please write to us at: pepigarachico@gmail.com

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WORKS UNDER PROMOTION

Works purchased at a discount or on promotion are non-refundable.

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RETURN SHIPPING

In cases where a return is authorized, the buyer will be responsible for shipping costs. Shipping costs are non-refundable. For high-value shipments, we recommend using a trackable service or purchasing shipping insurance.

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MODIFICATIONS

This policy may be updated at any time. Please check the current version on this page.

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CONTACT

For any questions regarding refunds or returns, please write to us at: pepigarachico@gmail.com